JIRA and Tempo module sending emails as a user not JIRA.

Question

Hello Everyone, We got JIRA 6.4 and it has tempo module which sends emails literally as users - it happened after some update. It looks like "John Doe approved your timesheet" - and Johns is visible as the actual sender, but the message is prepared by JIRA. It is a tremendous issue for us as we cannot use smtp submission as it tells that jira special user has no permission to send as a user (obviously) - and as an outcome we are forced to use relay connectors on exchange without authentication - as we are sending emails also to the outside from our company (otherwise we could have used O365 Direct Send mechanism - as we got hybrid for exchange). Does someone know and can reveal a secret how to change configuration of tempo module so it won't send emails like: (JIRA) Tom Jacob but instead as: (JIRA) JIRA ? Appreciate any help on this, Kind regards, Paweł Jarosz

Paweł “zaicnupagadi” Jarosz · Answer

Seems that whole JIRA sends emails correctly apart from Tempo module, even if I set up my own credentials - pjarosz@company.com and my password in the email configuration, Tempo module sends timesheet notification as the manager that accepted the timesheet.

Paweł “zaicnupagadi” Jarosz · Answer

I have a variable in JIRA mail config -${fullname} that might have been it. But I've tested - not working. The emails are now being send "(JIRA) " instead of "(JIRA John Doe )" so $fullname, was for "John Doe", but the SMTP address still is user.name@company... not jira@company... Anyone?

Paweł “zaicnupagadi” Jarosz · Answer

I think I got it, I have a variable in JIRA mail config -${fullname} that might be it. Will let you know about the outcome after testing. Wel... tested - not working. The emails are now being send "(JIRA) " instead of "(JIRA John Doe )" so $fullname, was for "John Doe", but the SMTP address still is user.name@company... not jira@company... Anyone?