How to I add my own custom fields to the default service desk request types in my project?

Michael Sadus

I have created and deployed a service desk using the default "IT service desk template".

I would like to create my own custom fields to add into the default service request type but can not seem to find where to add.

For example:

I have created a request type and used the default "service request", click on edit fields.  This is where I would like to add a custom field but do not understand how to add into the main platform to be seen in the drop down menu.  I only want this custom field visible in my project without screwing up other service desks.

I do have Administrative privileges to my user and the entire system.

 

Thanks,

Mike

Tinker Fadoua

Hi Michael,

You have to make sure that the field is available for the issue type screen. Is it something you checked?