Service Desk - Anonymous Portal Access

Question

Good morning, everyone!

We are hoping to allow our millions of users anonymous access to our customer portal and to submit tickets.

All of the responses to this topic I could find are from a few years ago, or only apply to the Cloud version.

We are hosting the Atlassian suite, so no cloud version.

Is it possible to allow users to access our portal without creating an account?

Kian Stack Mumo Systems · Answer

Alex,

Customers will be unable to submit tickets without creating an account. That being said, you don't need to create all the accounts beforehand. All you need to do is set up your JIRA Service Desk to allow anyone to sign up.

Alex Gates · Answer

Thanks for the response!

I appreciate the insight.

Alexis Robert · Answer

Hi @Alex Gates,

for the time being this feature is only accessible on the Cloud version - I suggest you suscribe to this ticket to get any news on when that feature will be made available on Server.

Let me know if this helps,

--Alexis