Using insight object directly in SLA goal definition

unknown

Dear all,

we want to define SLA goals using an insight object.

This looks like: "issuetype = Incident and mSE_Application = RSS ..."

mSE_Application is defined as Insight object and is created in Insight with Name = "RSS"

But it will not match. No SLA is active.

How could I reference to an Insight object directly in SLA goal definition?

Kind reagrds,

Rainer

 

PJ Wysota

Simple case: Insight objects are indexed in JIRA/JQL as "OBJECT_LABEL (INSIGHT_KEY)" , where Key is taken from schema prefix and consecutive object number, so JQL for any purpose (including SLA) should look like:

"issuetype = Incident and mSE_Application = RSS(KEY)"