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Create a query to get all the tickets with any comment added by a user that is not a participant

Alberto T.

Hello,

I would like to create a query to get all my tickets with any comment added by a user that is not:

- reporter

- a Request participant

- observer

in that ticket.

So, a Jira user that is not at all related with the ticket but He/She has added a comment inside that ticket.

Can that query be created?

Thank you

Accepted answers

Jack Brickey

@Alberto T., the tricky part is the ‘commented by’ requirement. OOTB there isn’t the support you will need for this. I think you may be able to accomplish via an addon like Scriptrunner using issueFunction in commented but I have not tried this myself.

All comments

Jack Brickey

Alberto T.

Thank you Jack for yor quick response!

Should I accept your answer as the unique solution? Then I think JQL is very limited.

Jack Brickey

@Alberto T., JQL is actually very powerful IMO but certainly there are limitations that I would like to see filled. You are welcome to accept the answer but only if you feel your question is indeed answered.

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