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How do I get my attachments back?

Ben McKenna

I've recently started using Confluence with no issues and have recently purchased a 10 user license.

Since then I've noticed all my attachments from all spaces have gone missing.

Any new attachments seem to work fine.

Where have my old attachments gone, and how can I get them working again?

Accepted answers

Tarun Sapra

Visit the "Attachment storage" section of your confluence instance to see the location of Attachments on the file system. Just be sure that they still exists and haven't been deleted.

https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html

Then follow steps here

https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html

And here

https://confluence.atlassian.com/confkb/restoring-attachments-from-a-filesystem-backup-to-an-imported-space-951392066.html

All comments

Tarun Sapra

Visit the "Attachment storage" section of your confluence instance to see the location of Attachments on the file system. Just be sure that they still exists and haven't been deleted.

https://confluence.atlassian.com/doc/attachment-storage-configuration-166876.html

Then follow steps here

https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html

And here

https://confluence.atlassian.com/confkb/restoring-attachments-from-a-filesystem-backup-to-an-imported-space-951392066.html

Ben McKenna

Thanks for your help, however my attachments don't appear to be within the "Attachment Storage" location specified.

Can I get them back somehow?

Are they likely to get deleted again in future??

Tarun Sapra_2ab78x

@Ben McKenna

Did you see the location in the admin section, if it's not there then it seems they are actually removed from the filesystem, in that case I am afraid I don't see a way of getting them back.

Ben McKenna

My attachment location is specified as follows.

C:\Program Files\Atlassian\Application Data\Confluence\attachments

When I navigate to that directory all I see is a single directory named "ver003"

Within that directory are a number of cascading numbered directories as follows.

C:\Program Files\Atlassian\Application Data\Confluence\attachments\ver003\40\24\524290\235\110\360485\1212424

And within that directory are two files.

"1" and "1.extracted_text"

That's all I see.

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