Notifications

Антон Кулиш

How do I send notifications to clients that are not registered with the system? For example, people who send a request to the support team and want to receive email notifications about the problem. The system has created incoming and outgoing mail. A handler was created. The project also created a mail for sending notifications.
How can I solve this problem?

davy

Hi Anton,

To receive notifications a user must have an account on Jira.

Jira uses the registered account information to send the notification.
So if a user is not registered, Jira has no way to determine where to send the notification to.

If you use the default reporter setting in the mail handler, to process email of unregistered user, the default reporter will be set as the reporter of the issue, thus only the default reporter can receive a notification not the original sender of the email.

note:
Perhaps you can have a look at Jira Service Desk
- https://www.atlassian.com/software/jira/service-desk
The users that send in an email request will still be registered, but they will not use up a license.

Best Regards,