Is it possible to set up a email automatic email alert for projects to remind assignee's?

Question

I am trying to have projects send an email alert 24 hrs and 48 hrs to the assignee for upcoming due dates on projects. I have found a one Atlassian outlet that says I need Global permission to do so. I have admin permission just wondering if anyone has successfully done what I am trying to do, and what steps they took to do so?

Kian Stack Mumo Systems · Answer

Victoria,

Let's say you want to send out an email notification to all users in a project where due date is within 2 days, but you want it to be just their issues. Here's what you would do.

1) Create a new filter as follows: assignee = currentUser() and dueDate <= endOfDay(2) and resolution = unresolved

This should return all issues for the current user that need to be completed in the next 2 days that are currently open. In today's case, that would be Friday.

2) Share the filter with the project

3) Create a subscription. When creating it, be sure to stop it from sending emails if there are no results for the filter.

What will happen is this: the "currentUser" section of our filter will make it so that for each member of the project, it will check if that user is the assignee on a ticket that meets the other conditions. Each user will only receive an email if they have a ticket due in the next 2 days. And it will only contain their tickets.

Does this make sense?

Victoria Danner · Answer

Is there a way to just assign a reminder to an individual issue?

Kian Stack Mumo Systems · Answer

Gabrielle,

This seems more like a filter subscription you should set up. You should first create the filter to return the relevant issues. Once you know which issues you want to send out, follow the linked documentation to subscribe your project users to the filter. This will send them out the filter however often you want.

https://confluence.atlassian.com/jira064/receiving-search-results-via-email-720416706.html