Translation of Status entity - Concerns of Help Desk

unknown

We are a international firm and speak Spanish, English and Polish. When the system was configured originally, they used Spanish as the primary language. I am requesting for our Help Desk to translate the "Status" entity in the workflows so that the English speakers can understand which step a ticket is in.

Help Desk has told me that this is not possible because of existing filters and Easy BI implications. Are their concerns warranted or is there a simple solution to their concerns?

davy

Hi Paul,

It's possible to add a translation for a status (this will not effect the status of the workflow)
This translated status will be reflected in portal, depending on language the user has selected in their profile.

The documentation to add a translation to the statuses can be found at
- https://confluence.atlassian.com/adminjiraserver071/translating-resolutions-priorities-statuses-and-issue-types-802592408.html

Hope this helps,

Best Regards,