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Reject issues automatically

Hi,

Is it possible to reject issues automatically in the folowing case:

An employee writes an email to person.xxx@qqq.com and put our helpdesk (helpdesk@qqq.com) in "CC". The employee just wanted to inform us.

We don´t want that our Jira creates an issue if someone puts our helpdesk in "CC". If someone wants to create a ticket he/she should sent an email directly to helpdesk@qqq.com.

Thanks and Kind Regards

Mathias

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Petter Gonçalves

Hello Burkhard,

The behavior you mentioned is intended by the application since the Service Desk Support e-mail should only be used to receive Support requests on JIRA, that's why this e-mail doesn't even have an accessible mailbox.

In fact, it was not working like this a while ago and the behavior was reported and fixed as a bug:

Email CC'd to Service Desk email or a group doesn't get created as issue

You can vote for the feature request below in order to provide the functionality to configure the email Handler of JIRA SD:

Allow configuration of Service Desk default mail handler

Hello,

That´s to bad. I will vote for the feature and hope for the best.

Kind Regards

Hello @Burkhard Voss - It is also possible to do the filtering you desire during email delivery. A pre-delivery processing rule could discard any message CC'd to the helpdesk address thus it would never require any Jira handling.

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