Need to add/amend fields on Customer Portal

Question

Hi,

Currently, on our customer portal, when a user raises a ticket it only shows:

Summary

Description

Attachment

I need to change:

- "Summary" to "Subject"

- "Description" to "Description of issue (please give as much detail as possible)"

I need to add:

- "Organisation"

- "Site URL (Website Address)

Please can someone advise if/how i can add some fields and amend the existing fields?

Thanks in advance.

Carl

Cope_ James _ext_ _DI SW ST_MK DIG DP PE_ · Answer

Hi kids!

In the interest of housekeeping, this link (from above) is no longer valid:

[SD-17326] Remove Holiday Portal Messages & Banners - Jira (atlassian.net)

G'day!

unknown · Answer

Thanks again for your answer. It is now all good! Cheers!

Romain VELON · Answer

You can add any Custom field you already created. If you didn't create your own fields in JIRA first, you won't be able to see it in the Portal.

Your can create Custom Fields in JIRA Admin section > Issues > Custom Fields. They have to be in your Create screen of the issue type you want in JIRA to be able to add it in the portal.