In Jira screen / exports show username

Question

Hi

I have strange request by customer. I need to show username in jira screen, and in exports from issues. Request is because there in team are several persons with sam first and last name.

Is there any way.

Thanks.

Angélica Luz · Answer

Hi Domagoj,

The export should show the username because we have a feature suggesting that when exporting it shows the users' full name.
- https://jira.atlassian.com/browse/JRASERVER-65891
If the export does not show the username, then we must check what is happening.
Related to Jira screen, it will always show the user's full name and the only way to show the username is if their full name is changed to their usernames.

Regards,
Angélica

Domagoj Zecevic · Answer

Thanks for info. Only things i forgot, by my side it is Jira Server, and older version before GDPR.

Angélica Luz · Answer

Hi Domagoj,

On Jira Screen, it will only show the customer's full name, the username only shows when they are deleted (to protect customers' personal information after they are deleted).
When exporting issues, it will show the username, but due to GDPR, it will show a hash, for example, qm:1Ad1111f11-abc1-1c11-a111-11111edcf111, also to protect their information.

We have a feature suggesting to show customers' email when exporting issues:

- https://jira.atlassian.com/browse/JSDCLOUD-6281

I'm sorry that we can't be more helpful on it.

Regards,
Angélica