New Priority Scheme: how does a service desk usr change the priority on an issue?

Question

Created a priority scheme

Associated it to the project

How can the service desk user change the priority on an issue?

we need the service desk user to change the priority from the default set priority.  How do we give these users the access to edit the priority on an issue?

Nic Brough -Adaptavist- · Accepted Answer

It depends on what you mean by "service desk user".  That's an unclear term when talking about JSD.

There are three types of user that matter as "service desk users":

* Service Desk Agent:  Can edit the issue priority in the issue screen by clicking Edit or on the field
* Jira User: Can see the issue, but only comment
* Customer: Can not see the issue at all, only the Request, which does not hold a priority