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JIRA powerup with Trello - status is not updated

Sonia_

We are using the JIRA Power Up in Trello.

Once a card is created it's very nice to have all the information about Status etc (see attached below). However, when we are updating the Status in JIRA (from In progress to Verified for instance), the label is not updated in Trello, even if the card is linked to JIRA thanks to the Power up.

Is that normal ?

Many thanks for your help

Sonia

Accepted answers

All comments

Mike_kuzrt1

Hi Sonia,

That is not normal, no! We definitely expect that the view in Trello updates and reflects the current status. This might be something in your browser that's interfering with the live connection back to Jira. If you opened Trello in an incognito or private browsing window, for example, and then updated the status in Jira, does that update?

You might want to reach out to us directly at https://trello.com/contact so we can take a closer look and check with your browser records and try to get to the bottom of what's happening!

Sonia_

Hi Michael

Thanks for helping me on this

Maybe there were some trouble to update the view in Trello. I did some other tests today on another browser and it seems to be working now !

Ian Kelly_otg1kf

Hello, I've also got this issue, when doing it in incognito mode it works, then switching back to the normal chrome window it then updates, but only once, it doesn't do it again, so in this case, it doesn't start working, it just jogs it into life.
I looked at the developer tools part of chrome and saw various warnings:

```A cookie associated with a cross-site resource at https://accounts.google.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
VM451 12-packerize-windows-images-setup-base-image-and-process-to-install-updates:1 A cookie associated with a cross-site resource at http://atl-paas.net/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
VM451 12-packerize-windows-images-setup-base-image-and-process-to-install-updates:1 A cookie associated with a cross-site resource at http://butlerfortrello.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.```

for example

Antonio de la Peña

I noticed that uBlock Origin stops the status update from working. It may be the case with other ad blockers.

Carolyn Challoner

Not an answer, but a related issue. In the screenshot above, the Jira sprint is shown on the Trello card. We used to have that on our board as well, but a few weeks ago it stopped showing up. Any suggestions? The other fields are there, but we really liked having the sprint displayed.

Jim_fd5wj9

Is this still being investigated? I'm having the same issue and when I open Chrome inspector I see a list of errors related to this power-up:

Screen Shot 2021-09-27 at 7.43.43 AM.png

JKUA

Hello from the future! Can confirm this resolution may work for anyone else that stumbles upon this. I was having the same problem as OP but after trusting the Trello board in my ad blocker (Ghostery) I was able to see the updated status of the JIRA ticket in Trello.

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