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why when i try to assignee a user in a coment using "@", doesn`t show the user list?

Henry Maia de Andrade

i`m trying to assignee a user in a comment, but when i tyepe ''@ to find a user doens`t show me the list os users.

My user have Assignable User permission, Assign Issues and Add Comments.

There is any other Scheme permission that should be able to i can do that ?

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Gary Pasquale

Hi @Henry Maia de Andrade,

There could be a couple of reasons for this.

Assuming the person you're trying to tag(@) has an active account on your Jira instance then the place I would check first is the project 'roles'.

Does the user you're trying to tag have permission to view that project/issue?

You can't tag a user that doesn't have access to the project/issue you're tagging them in.

Let me know if that helps.

Regards,

Gary

Gary Pasquale

@Henry Maia de Andrade - Sorry. slightly misread your problem.

Still worth checking the project roles. May still be why your list is empty.

Mohamed Adel

Hi @Henry Maia de Andrade

You need to be sure that the group your user belong to has the "Browse users" Permission

You can do this from Admin-->System--> Global Permission

Screen Shot 2018-08-22 at 6.55.05 PM.png

Regards

Gary Pasquale

In addition, check the Global Permissions (not general permission) for Browse Users. You'll need to be in the group that has this Browse Users permission. You'll need to be a global level admin to check and change this.

Henry Maia de Andrade

@Mohamed AdelThank you so much, helps me a lot !!! Now is Working xD.

Henry Maia de Andrade

Thank you , was a Global Permission Acsses.

Henry Maia de Andrade

That is it , Thank you so much.

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