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Garbled text in document preview

Martin Fluor

Hi, we've got a weird problem with confluence that i've been unable to find any solutions to:

When uploading (drag and drop) a document (word, powerpoint, etc.) into a confluence page, all text in the document preview (default "Files and images" macro) is replaced by weird symbols:

This happens regardless of font, the document contains standard latin characters only.

Uploading doc instead of docx results in the same garbled preview. When downloading the attachment and viewing it in word, it gets displayed properly.

When using the "Office Word" macro the text is displayed correctly.

We're using confluence v6.10.1.

Thanks for the help

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Shannon S

Martin,

Is this a specific document, or are you saying any document at all that you create using Office shows garbled text?

When did you notice this problem started occurring? Was there a recent update that could have caused it, or did you not start using the feature until now?

Regards,

Shannon

Martin Fluor

Hi, thanks for the reply.

This happens to every document we upload, regardless of content or who created it.

I cant say exactly when it started happening, but it has been like this for the last few confluence updates we did. I just postponed looking into it as it is not business critical, just annoying. What we did most of the time was just to save the document as pdf and uploading that instead of the original document. This happens in chrome aswell as in firefox.

It gets even more interesting with powerpoint documents:

In the 'small' preview, text is displayed correctly. Once i click it and the 'big' preview opens, it gets mushed up again. This affects every kind of text (in a table, textbox, wordart, etc.) but nothing else.