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Restrict access to a single JSD project for API user

Johnson Wang_ym9ag1

I'm trying to configure API access for a single user/bot so they/it can only read and make changes to issues inside a single JIRA Service Desk project. It should be able to pull field data from all issues inside that one project only -- but should be denied access to other projects. They'd be given the Service Desk Team role.

Can this be done?

I thought it might be possible using Groups/Roles and Permission Schemes (to single out and restrict that one user's access), but wondering if there's a simpler and more elegant way of doing this.

Appreciate any insight or help here!

Accepted answers

Nic Brough -Adaptavist-

You'll need to do this with groups, roles and permissions (I'd recommend using roles as much as possible). You need to remove whatever is granting this user access to the projects they should not have access to, and only grant them the single project.

All comments

Nic Brough -Adaptavist-

Brant Schroeder

If you have your global permissions and your permission scheme configured properly it is as simple as adding that API account to the project.

If you have given the group used to provide a service desk license access in Global Permissions or in you permissions scheme you will have more work to do to decouple that access.

Johnson Wang_ym9ag1

Thanks @Nic Brough -Adaptavist-!

Johnson Wang_ym9ag1

Got it, thanks for the clear explanation @Brant Schroeder 👍🏼

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