Account verification email will not disable

Question

Hi,

I have a JIRA SD project in which I need to disable the Account verification email.

The toggle button to disable this options won't stay enabled. I have tried many times to enable it, but as soon as I move to another screen and come back to that one, the toggle disables.

Any suggestions?? Is this a known bug?

Thanks

Gualter Augusto · Answer

Hi,

This did not work for me. We have removed the duplicates as suggested and the problem still persists.

After a while the toggle goes back to disabled and our customers receive the welcome email. It says fixed in the issue, despite this happening.

How can I resolve this? Is atlassian aware of this issue?

PS: I am running JIRA SD 3.14.0

Gualter Augusto · Answer

Thanks. I will have my sys dev take a look at this.

Cheers

Ryan Fish · Answer

@Gualter Augusto, looks like a known issue with a workaround with service desk.

https://jira.atlassian.com/browse/JSDSERVER-5713?_ga=2.176067362.1470137265.1534859494-366638916.1523984988&_gac=1.182698386.1533316611.EAIaIQobChMI796CvLHR3AIVmauWCh13RAraEAAYASAAEgIH8PD_BwE