Unexpected Error occurred - updating add ons

Question

Hi,

I cant seem to update any of my add ons.

It keeps saying refer to logs but I'm unsure where this is.

After clicking Audit Log, the same message opens.

Can you provide some explanation for this so I can update the add ons in my portal.

Thanks,

Ella

Ella Sparks · Answer

Hello Igor,

I have managed to update the add ons. Thank you for your help.

Kind regards,

Ella

Igor M_ · Answer

Hello,

Can you check and make sure there is no restriction for accessing marketplace as per Problems Connecting to the Atlassian Marketplace KB? Your Confluence needs to have external internet access in order to download and update add-ons.

You can also try updating plug-in manually, by download JAR file directly from the marketplace and use upload app button. Addon will be automatically updated then.

Warm Regards,
Igor Muzaliov
Atlassian Support EMEA

Ella Sparks · Answer

Hi Igor,

I have followed these steps and there is nothing in the log but the same error occurs when trying to update the add ons.