JIRA- Freshdesk ( Integration Error - " The Reporter Specified is not a user "

Question

Hi Folks ,

I just integrated JIRA with Freshdesk successfully , i can see the Atlassian ( Jira ) Link for creating issue ( within Freshdesk ) as well

However , while creating an issue in JIRA ( within Freshdesk) , i am getting the following error

The Reporter Specified is not a user  Check the attached screenshot

Also- the reporter field is only showing up , when i select few projects in JIRA ( within Freshdesk) .

For few project , lets say project "ABC "fields like Project name , issue type, summary is only showing up , hence for project "ABC" i am able to create an issue in JIRA ( within Freshdesk)

Kindly help!

John Sutcliffe · Answer

This solution worked for me.

if my mail address setup in Jira is first.lastname@company.com my username in jira was first.lastname.

When I set the reporter in Freshdesk to first.lastname it worked correctly.

unknown · Answer

Worked it out... the Jira username isn't shown by default in the Jira User admin page, after exporting the user list to csv I could then find the correct username to add as the reporter (it's not your email address) and update the freshdesk app and all is working well now.

unknown · Answer

I have the same issue and can't find any answers... any suggestions greatly appreciated!

I can link to an existing issue but not create a new one.

Is it saying the the reporter is not a user in Jira or Freshdesk? I assume Jira but it makes no sense as I set myself as the reporter and I have an account in Jira...