Updated Issue Types not updating display

Question

I've configured everything I needed for my workflow and ensured the whole process is followed.

To put it short - I have a custom field called Steps to reproduce that is associated to the Bug issue type and another custom field called Acceptance criteria, associated to all the other issue types. I've also ensured these are mandatory for the appropriate issue type.

My issue now is that each time I switch from Bug to any other issue type when creating an issue - the custom fields are always not visible so I have to click the Configure fields button and tick the custom field I'm looking for.

This is quite frustrating and I can't figure what is the issue. I made sure that the field is present on the screen.

Can someone suggest what is my issue?

Andrei Lopatenco · Answer

Hi Joe,

I must have detailed everything probably, apologies for not doing that in the first place.

So I have Acceptance criteria custom field for Task and Story issue types. Then I have Steps to reproduce custom field for Bug issue type. When I switch to Task/Story - I am willing to see my Acceptance criteria custom field and not see the Steps to reproduce custom field. When I switch from Task/Story to Bug issue type - I expect to see the Steps to reproduce custom field and not see Acceptance criteria custom field.

Hope this makes sense.

Theinvisibleman · Answer

Hi Andrei, I see. I re-read our initial question to see if I might have missed or misunderstood anything, and I noticed that you mentioned that the 'steps to reproduce' field is associated with the Bug issue type only, is that correct?

In this case, when you switch the issue type from Bug to a different issue type, wouldn't it be expected for it to no longer appear?

Feel free to correct me if I have misunderstood anything though.

Andrei Lopatenco · Answer

Hi Joe,

I've tried that as well and the status just says:

The 'Steps to reproduce' field should be present on the form you are viewing

So basically it says that the field is there but I need to still tick the checkbox for it to show up on the form.