I am trying to get a request to transition from "waiting for approval" to "waiting for support" or "declined" when a comment contains the words approve or decline. I have configured a rule that states when comment added, if issue matches status "waiting for approval" and comment contains decline then transition issue to "declined". Else if issue matches "waiting for approval" and comment contains approve then transition issue to "waiting for support". Jira acknowledges the if statements but does not transition to the chosen state. The transition states are in the workflow. Don't know what I am doing wrong here!
