In my response to customer requests, I would like to have my "Signature" auto populate. This ability exists in other Service Desk systems, but I have not found the setting in Jira Service Desk. Can you point me in the correct direction? Thank you!
Hello @Jill Streur,
If you're on Server, see this page: Canned responses for comments
If you're on Cloud:
Hope this helps!
- Manon
This doesn't address the user's original question which was to put a signature in customer response comments.
The Canned Response feature is missing "assignee" as a variable, which means you'd have to create duplicates for each canned response, for every team member.
Hello @Richard Cross,
It actually answers the question since Jill said "In my response to customer requests" and that is the purpose of canned responses.
The third-party add-on Canned Responses Pro for Jira is also available for Jira Server and it does provide the Assignee variable (see Supported macros), so you can try it out.
A signature is such a simple feature that email currently uses. How is this not an out of the box feature?
Hi Jill,
you can add in Customer Notification -> Templates a template as a signature to your project. That means, all customer notification that you send will have this automated signature. But you can't add the assignee as a variable to your signature. That is one disadvantage of this solution and I'm also looking for an alternative, but did not find sth out.
Regards,
Zeynep
@Jill Streurare you still looking for signatures for Jira / Jira Service Management (Cloud)?I'm a UX Designer in the team behind Canned Responses Pro Templates for Jira app and we've released the advanced Signatures functionality.You can signatures on 3 levels independently (Global, Project, Personal), use dynamic macros, style them however you like and more.Please see the documentation and the "What's new" section in the app itself for more info.Also, please reach out if we can assist you anyhow!
We still plan to iterate and improve it – your feedback and suggestions will be much appreciated.
Hi @Marcin Woroch ,
is there a possibility to get the signature feature also in Data Center installation? This would make my life much easier...
Thanks in advance
Daniel
Hi @Daniel Samatin
our app works also for DC, but we do not have dedicated automatic Signatures feature there (which is only available for Cloud).
You can still create standard templates (and share them with your teams) that would use dynamic data (macros for user names etc.), but they would have to be inserted manually by the users (with one click).
Does that help?
Hi @Marcin Woroch
thank you for your quick reply.
Unfortunately we can't use Cloud installation, but I need to solve the global signature issue. So that's why I asked if there are any plans to make this option also available in DC installation.
This was extremely useful and was exactly what I needed.
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