I need to create a queue based on updates by specific users

Question

I would like to create a queue that sorts our tickets into those which have most recently been updated by one of our development team. How would I do this?

Sudo code

last update by "dev team" sort desc order

This is so that we can pick tickets back up that have been sent over to dev team and they have done their bit. I am trying to get a system together that can use freshdesk and jira together.

Michael Wohlgemuth · Answer

Absolutely.

First things first: You need admin rights.

Second: Click on the little cog in the upper right corner, navigate to "User Management" and once there, click on "Groups" on the left hand side. There you can create groups and add members to them (by clicking "edit members" behind the created group).

Please do note, though, that i personally would not create groups just to make filters work. Atlassian recommends using project roles wherever possible.

Toby Challacombe · Answer

Hello Michael, thank you for your response. Are you able to point out where I create groups? I cant seem to find it. I am very new to Jira.

Michael Wohlgemuth · Answer

updated > "-2d" AND assignee IN membersOf("dev-team")

Should work, if i understand your requirement correctly. Insert the timeframe you wish where it says "-2d" and exchange the groupname with the one you have. Only works if dev-team is indeed a group. Does not work with roles afaik.

You can also search for a specific status change if you have some status in your system that represents done development work:

status CHANGED FROM "In Progress" TO "Awaiting Code Review"

The last query is directly taken from this atlassian community blog, which i recommend for anyone struggeling with JQL.