Change E-Mail subject?

Question

Hello Community,

When a customer creates a ticket, he receives a notification (in the form of an email) that we have received his request.

How is it possible to change the subject of this email? Or wich Options are there to customize the e-mail/notification?

(If the answer you give requires programming skills, that's fine. I would forward the information to our programmers).

Thanks in Advance!

Bastian Stehmann · Answer

Hi @[deleted],

as it seems that you are on Service Desk, please check this, there is a description how to change the email template.

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

Tushar_y7owr9 · Answer

Hi,

Please find below link which will be helpful for you:

https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html?_ga=2.5323574.443775091.1534137276-1117499323.1522041018

~Tushar

Ollie Guan · Answer

Hi @[deleted],

System administrators can configure this part,you can refer to the following help doc:

https://confluence.atlassian.com/adminjiraserver0710/configuring-an-smtp-mail-server-to-send-notifications-953145033.html