Unable to update the JIRA ticket in my FIrefox browser

Question

Dear Team,

I am unable to update the ticket in my JIRA application as the option of Update is not showing up. I am using JIRA Service Desk (3.9.4) application and browser is Firefox  ESR (38.5.2) version in my machine.

CAN you please look into this and help to resolve if anything is missing from my side. Thanks

Best Regards

Yuvaraj DP

Cell - + 1 343 999 3948

Yuvaraj DP · Answer

Hello Andy,

Thanks for the follow-up.  Sorry for delayed response.

I was able to access the after I upgraded the Firefox version which I was quite old one (38.x.x) to the latest version of 61.x.x.

With the upgrade, I was able to see the comment section where I am now able to add the comments to ticket and update them. Thanks everyone for your support.

Best Regards

Yuvaraj DP

Andy Nguyen · Answer

Hey Yuvaraj,

Just a follow-up. Have you got the issue solved and was it because of lack of permissions?

Yuvaraj DP · Answer

Hello Andy,

Thanks for your response.

Yes, am not able to see the comment or edit button at the end of the JIRA where I can add my updates or inputs to ticket. I can only see a me added under JIRA USER as the group.

Will check with other folks if they are having different role than me.

Regards

Yuvaraj DP