Change base URL to Title

Question

I installed Jira Softwear and Jira Service Desk on my server. "Base-URL" displays the external IP address of my server. "Title" spelled out the name of my company.

If I need to go to Jira from the server, I have to register an internal server IP.

I need to link the name of my company, which is displayed in the "Title". In order to always see the beautiful name of the company in the address line, and not the numbers of the IP. Also it is necessary to make so that by means of such link it is possible to go on a block to Jira both from a server and from an external device.

For example, link support.mycompany.com instead of 123.1.1.1/8080

I hope I can find a solution to my problem here.

Nic Brough -Adaptavist- · Answer

I can't really help you with that, beyond telling you that it is usually a question of DNS.   It depends on your network and how it is set up.

You need a DNS record somewhere to tell the internet, or your local system that support.mycompany.com means "connect to 123.1.1.1".  You may, be using a direct connection, a proxy, NAT or one of several other ways to do that routing.  I can't tell you what that is, because I'm not your network admin.

Антон Кулиш · Answer

How to configure the network to route support.mycompany.com requests to 123.1.1.1 I do not quite understand how this is done?

Nic Brough -Adaptavist- · Answer

There are three steps:

* Set up your network to route support.mycompany.com requests to 123.1.1.1  (This is usually a DNS thing - talk to your company's network admins)
* Set up Jira to run on port 80 or 443 (443 it https, strongly recommended, especially if your Jira is going to be exposed outside your company firewalls).  Most of us do that with a "proxy server", although you can do it with Jira's Tomcat if necessary.  Ask your network admins if that is what they would prefer.
* Once the url lands on the proxy/Tomcat, then change the base url in the application to the Title url instead of the ip address