It has been requested of me to set up our outgoing emails to follow a certain criteria which is not really supported by the notification options so I am using automation. I am having trouble with some of my smart values as I have not used them much before now. THe layout of the email is as follows.
h2>Your ticket ({{issue.key}}) status is ({{issue.status.name}})</h2>
<b>Incident Type:</b>{{issue.issuetype.name}}<br>
<br>
<b>Priority:</b>{{issue.priority}}<br>
<br>
<b>Labels:</b>{{issue.labels}}<br>
<br>
<b>Reported By:</b>{{reporter.displayname}}<br>
<br>
<b>Assigned To:</b>{{assignee.displayname}}<br>
<br>
<b>Date Created:</b>{{#issue.created}}<br>
<br>
<b>Date Updated</b>{{#issue.updated}}<br>
<br>
<b>Description:</b><br>
<br>
{{issue.description}}
<br>
<b>Comments:</b><br>
<br>
{{#issue.comments}}
<br>
I dont know if the issue is me trying to use HTML or what but I get an error every time I test it.
