Why is the pie chart on my dashboard throwing an error?

Question

I have 2 pie charts on one of my dashboards. Every so often, it would throw an error "Looks like we can't show you the content of this gadget due to its configuration (An error occurred while generating the response). Sometimes, it would come back after a few minutes. Sometimes, it would take a couple of hours or doesn't come back at all. I use the same gadget on other dashboards and it works just fine. Anyone has any idea why? Thank you!

Petter Gonçalves · Answer

Hello Amy,

I hope you are having a nice day.

There are two bugs that can be possibly causing this error which is based on the gadget filter, however, one o them only happens on Cloud.

Can you please let us know if you are using JIRA Cloud or Server?

Here are the possible bugs that you might be facing:

1 - Pie Chart Gadget Cannot Parse JQL with Nested Filter and WAS operator

Happens when all the 3 requirements below are met:

* JIRA Pie Chart Gadget
* Pie Chart users a Filter that references a different filter
* The JQL also contains the "WAS" operator

Workaround:

"Flatten" all of the filters into one and use that for the Pie Chart.

I.e. instead of using a nicely modular "sub-filter":

filter = "testfilter"

Build a filter that includes the contents of the "sub-filter" directly inline:

status changed to Closed after "2016/09/02" AND status changed to Closed before "2017/09/01"

2 - Filters affected by JRA-62386 are breaking Pie Charts

Happens when your Cloud filter is referencing a project by the database ID and not the projects name.

Workaround:

Share the filter only with groups/users that have permission to view the projects in the filter

Let us know if this information helps.

Raynard Rhodes · Answer

While I have no idea why I get the same thing occasionally.