JIRA - Send Email Notification on a Date from Date Picker Custom Field

Question

Hello -

I am wondering if it is possible to send a JIRA notification based on a date that's chosen from a date picker custom field. Is such a configuration possible in JIRA? I'm not sure how to even begin making such a configuration.

Any advice / insight would be much appreciated. Thanks in advance.

Mirek · Answer

I think JIRA Automation have a way to send email directly (also SMS or Webhook). Just maybe it is not in free version..

Thanks to that you would not need to add any transitions, just trigger an email notification when condition is met.

[EDIT]

Indeed .. https://docs.automationforjira.com/upgrade/lite-vs-pro.html

MAG-II · Answer

Following up on my response, it looks as though with JIRA Automation (as well as Escalation Services in Scriptrunner) only one transition can be triggered per rule that is created.

The idea is that I want to be able to potentially send this email on a specific date, when the Issue could be in any status within my workflow. Making a rule for every status / transition in my project doesn't sound feasible.

MAG-II · Answer

Good Morning Mirek -

The automation plugin could work in my case, however, I was hoping to have an email sent out without having to go through a transition. I guess the most roundabout way to do it is to add a hidden transition to every status which transitions to itself. It doesn't seem like great practice though.