Questions about jira service desk permission

Mandia

I have an old project named"INDYSUPP", and a new Project named "KSCSUPP". I still need INDYSUPP CSTs to show in our external user's dashboards so they search old tickets. I just don't want anyone to be able to create a new ticket or subtask on this project, which would need to be prevented by JIRA access users only.

I do NOT want to port all these INDYSUPP tickets to KSCSUPP, which is our new Service Desk project. Before making it read only, our users could see both KSCSUPP and INDYSUPP tickets on their dashboard, then search through old tickets for reference.

So, the question is... is that possible to do while preventing users from creating anything new on the old project?

Alexey Matveev

Hello,

You should remove all groups, roles and users from the Create Issues permission in the project permission scheme. In this case users will not be able to create issues in this project.

If this project shares permission scheme with other projects, then copy this permissions scheme first, remove all users, groups and roles from the Create Issues permissions and associate this copied scheme to the read-only project.