Sending email from Jira Service Desk as a functional name ("Acme Support")

Question

Our JSD customer notifications are being sent from "Agent Name" where "Agent Name" depends on which agent responded. We want to present instead as: "Acme Support" but cannot find any kind of setting for this, nor mention of it. Any ideas, wisdom of the universe?

Angélica Luz · Answer

Hi Paul,

There is no workaround for this feature yet.
We must wait for our dev team to implement this feature in future releases.

Regards,
Angélica

Paul Stallworth · Answer

@Angélica Luz do you have any suggestions on how we could workaround this for JSD Server, like even some deep technical hacking?  This is a daily issue for us as I mentioned on my comment on https://jira.atlassian.com/browse/JSDSERVER-702.  Something as simple as hacking up the Email from for JSD notifications would eliminate so much confusion for our users.

Angélica Luz · Answer

Hi Greg,

There are some differences between Jira Cloud and Server.
Jira Cloud has many restricted functions, but, for example, the feature I sent you does not have on Jira Server as well.

You can find the Pros and cons of Cloud vs Server on the link below:

Atlassian Cloud vs Server apps

To find out what features are being implemented, you can check our "What's new" that shows the updates each week:

Atlassian Cloud Documentation blog posts

Hope this helps!

Regards,
Angélica