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Problem with activating users

Roman Kovalyk

Good day, team. We are experiencing some problems with the users: they get deactivated with no particular reason. I would like to make them active, since they are still working on the project, but so far the only workaround I found is to delete and re-create the user, in which case the history will be lost.

Thanks in advance for your help!

Accepted answers

All comments

Yogesh Mude_u145qk

HI @Roman Kovalyk

Welcome to the community!

Please go to User management and then find the user that you want to activate and click Edit, you should see an option for Active

Roman Kovalyk

Hey, Yogesh.

I don't have such option.

Nic Brough -Adaptavist-

Your screenshot is of a user who is not deactivated.

I don't think you are talking about the active/inactive flag in Jira. What do you mean by "deactivated"?

Yogesh Mude_u145qk

HI @Roman Kovalyk

That option you will see only for the internal directory users, if you are managing users from AD/LDAP then you will not be able to see that option.

You need to active/deactivate user from the AD/LDAP.

Moses Thomas_08kyb0

@Roman KovalykThis user is an active directory/ LDAP user you cannot activate user in Jira like that, you will need to activate user from LDAP. If you don't know how you must contact your IT team or who ever configured it, he know where your AD/LDAP server is and how to have access to this server. Then enable user there in AD.