Getting error for limitations of number of users for your license, while trying to edit any page.

Swarup Kumar Sil

Hi,

I am getting the below error while trying to edit any page in Confluence:

This Confluence installation is not licensed for additional users

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

 

• Disable users
• Delete users

To disable or delete a user, visit the Users page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option.

Please help/guide me how could I resolve the issue or whom should I contact, as I haveno idea from where I could have search who is the admin user of Confluence pages.

Maarten Cautreels

Hi Swarup,

The message simply says you have too many active users (more than your license allows). Thus you or an admin must lower the amount of active users by disabling or deleting users. 

You can do so through the user management page in Confluence. More specifically deleting/disabling users, you can read here how.

Hope this helps,

Maarten