Webform email submission to Jira Service Desk does not respect the Reply-To header

Question

In order to keep with our branding, we are using a web form to submit an email to the address used for Jira Service Desk.  It is sent using a From address that is at our company.  However, the Reply-to header is set correctly to the address of the customer that submitted the form.

In the request that we see inside JSD, the Reply-To appears to have been ignored completely, and the Reporter is a constant value of our company address.

We are attempting to migrate from Zendesk, which respects the Reply-To header.

Does anyone have any bright ideas on how to handle this correctly?

Many thanks,

greg

Brant Schroeder · Answer

Greg,

You should check out Zapier.  It should be able to bridge the gap.

Thanks
Brant

Greg Johnson_jw70w2 · Answer

Thanks.  I can't find a general form tool for WordPress that submits via a REST API, so we are a bit stuck.  I did comment on JSDSERVER-4920 - thank you for pointing me to that.

Back to Zendesk.  Argh.  We were so close.

Brant Schroeder · Answer

Greg,

There is a request for this functionality in service desk but it does not currently work that way.  https://jira.atlassian.com/browse/JSDSERVER-4920  I would suggest that you update your for to use the JIRA API so you can populate the reporter field properly.