Attachments that are included in the task in JPG (.jpg) format, other team members do not see. Empty squares are displayed and the files are not displayed when downloading. I attach screenshots
Hmm.. On JIRA server you might be hitting something like this
https://confluence.atlassian.com/jirakb/thumbnail-for-attachment-not-showing-after-migration-830149793.html
It had this issue one or two times, but since you are using JIRA Cloud I suggest you to directly contact friends from Atlassian Support since the solution might require steps beyond standard Cloud administrators permissions.
https://support.atlassian.com/contact
Thanks, I already wrote to the support team. Have a nice day!
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