Hello, we have purchased a license and installed on the server provides custom error confluence but could you help us?

Question

Confluence error.jpg

Confluence error.jpg

Steven F Behnke · Answer

Daniel is right, support.atlassian.com is definetly the right portal for this sort of issue. This is a fairly common error for newbies or those unfamiliar with Atlassian products. I see it right in your error log, plus it's fairly blunt since we can't even start up. See this Knowledgebase article: Confluence does not start due to Spring Application context has not been set Let's break it down: * The typical installation method is probably the installer * When you run the installer as root, the installer creates a user called 'confluence' in this case * The user 'confluence' needs to have read permissions to the (default /opt/atlassian/confluence/) and read/write permissions to the (default /var/atlassian/application-data/confluence) * For the record, the home directory is set in this file: /confluence/WEB-INF/classes/confluence-init.properties Again, the important directories and files: Install Directory: /opt/atlassian/confluence/ Path to Home directory: /confluence/WEB-INF/classes/confluence-init.properties Home Directory: /var/atlassian/application-data/confluence

Daniel Wester · Answer

You'll want to drop in a support request at https://support.atlassian.com . I would def. recommend making sure to upload your log files at the same time.