Hi Community, I have an request which I can´t solve. On premise I have: * 2 customer portals with an indipendent confluence knowledge base * Portal A - open for all * Portal B - restricted (Group portal B) Users from Portal A can´t access Portal B which is fine. But users from Portal B can access Portal A. Is there a way to blacklist groups for other Portals? Best, Kristian

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Hide customer portals for users

AccessHolding

Hi Community,

I have an request which I can´t solve. On premise I have:

2 customer portals with an indipendent confluence knowledge base
Portal A - open for all
Portal B - restricted (Group portal

Users from Portal A can´t access Portal B which is fine. But users from Portal B can access Portal A. Is there a way to blacklist groups for other Portals?

Best,

Kristian

Accepted answers

Constance Hua (Private)

Hi Kristian,

If portal A is open for all, by definition it will be open for all, including users from portal B. Otherwise you will have to restrict portal A to only the customers added to this portal.

Best,

Constance

All comments

Constance Hua (Private)

Hi Kristian,

If portal A is open for all, by definition it will be open for all, including users from portal B. Otherwise you will have to restrict portal A to only the customers added to this portal.

Best,

Constance

Francesc_Arbó_fiu740

+1 to @Constance Hua (Private). If you want to restrict access to Portal A, then it will not be open for all.

AccessHolding

Yes I understand the logic but some business cases are to specific. So no blacklist option, which for example could avoid spam tickets. Anyway, thanks for your time.

Best,

Kristian

Katarzyna

Hi Kristian,

I can recommend you to use our app Extension for Jira Service Desk. There you can find a feature named Visibility which contains tab "Customer Portal". You can limit the visibility of Customer Portal to Jira groups.