Is there a way to either block or parse these attachments? The resulting file is not visible in JIRA and is usually just an email message which could be copied/pasted directly into the ticket or a text file.
Akhil,
There isn't a way to restrict the attachments people can upload based on file type. There are a number of attachments that do provide this. Here are a couple.
https://marketplace.atlassian.com/apps/1211257/attachment-checker-for-jira?hosting=server&tab=overview
https://marketplace.atlassian.com/apps/1211880/document-vault-for-jira?hosting=server&tab=overview
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