Jira Service Desk (Cloud) Approvals

Question

Requirement

Based on the organisation of a customer only present in the Approvers field i) Ideally, a set of predefined people ii) or just people in that organisation

At the moment, we have many organisations against one project and when looking for approval all organisations can see all other customer.  This is a potential GDPR issue and something I cant seem to find a reasonable solution to.

*Jira Service Desk

*Approvals

Reapit Service Desk · Answer

Hi - believe behaviour plugin doesnt work on cloud; so default would be Groovy for this.  Are there any 'examples' that would look similar to what I need to do, that i could life and work from .... cheers

Danyal Iqbal · Answer

With groovy / behavior plugin would that be able to choose the approver based on the organisation associated with the person raising the request ie

Pers A Org X = Approver set to Bob

Pers B Org Y  = Approver set to Janet

Yes, for starters I would recommend 1 approver per organisation and prepopulating the approver according to the organisation. So basically, instead of typing out the exact email address of the approver everytime, you can prepopulate the approver from the reporter/organisation.

Reapit Service Desk · Answer

thanks Danyal - forgive me, as Im not a Sys Admin type person (programmer a long time ago).

With groovy / behavior plugin would that be able to choose the approver based on the organisation associated with the person raising the request ie

Pers A Org X = Approver set to Bob

Pers B Org Y  = Approver set to Janet

This is an element that may stop me deploying JSD - Ive set the Customer permissions so they have to type in the exact email of the approver now (not great) as before they could see too much.