Why can't I see user property set through Jira REST API on user profile page

Mattias Kallvi

Hi,

I created a small program to set a user custom property using the Jira REST API. In my example program I created a custom property for a user, "FavouriteTune" with the value "Fools gold". It all worked fine, I can retrieve and update the property using the REST API.

However, when I look at the user profile page in Jira there are no custom properties besides the one created through the GUI. Am I doing something wrong here, like missing a call? Or is it not possible to view custom properties set through the API?

Any help on this would be great. I need to update 1000+ user profile properties and I don't want to do this using the GUI or database update.

//Mattias

Mauricio Karas

Hello, Mattias.

Unfortunately, the properties set in the GUI and the properties set by the REST API are two different things, I know, the names makes it very confusing.

There was this bug opened to report this, but as you can see it was resolved as "not a bug" and there's a comment explaining the situation. Basically, as I've mentioned, those two properties are two different things, the REST API one was created to be used by add-ons to store per-user data and settings.

We've raised a feature request so a REST API could be implemented for the properties used by the GUI:

• Update Rest API documentation to clarify about /rest/api/2/user/properties/{propertyKey}

So, the solution is to use just one of the options, GUI or REST API, as they don't correspond to one another. Thinking that this could not be an option I tried to find if there was an endpoint in the GUI that we could use, but I was not able to actually make a PUT call and change the property(I used the CURL Linux command).

Let me know if your insight on this situation.

Kind regards,
Maurício Karas