Confluence mail archives - attachments look like they are attached by a different user

Natalie Gyles

Hi there, we recently changed which plugin we were using to store emails within Confluence - we used to use Send-to-Page, which created blog posts, but this cluttered up users' notifications.

We've changed to Mail Archives, which is great.

HOWEVER when an email comes in with attachments, the email itself is created correctly in Email Archives, and the attachments are shown against the email BUT Confluence treats it as though the attachments have been added later, by a DIFFERENT user, and people who are watching Confluence get notification emails that say @xxx has attached a file to a page - when xxx had nothing at all to do with the email thread.

Any suggestions as to why this may be and how we can stop it happening?

Diego_88dj6o

Hello Natalie, welcome to our Community!
Well, what happens is that when someone manually syncs the email within a Space, the attachment will be wired to that username. When the sync happens as scheduled, without user interaction, the attachment will be under anonymous.
Ideally, only the Space Administrator or Confluence System Administrator should have the permissions to go into Integrations and then manually sync the mailbox.
The username assign happens because it is a specific user triggering the action rather than a scheduled job doing it.
If your emails are not being automatically fetched, you may need to check your settings. Leaving the scheduled job to run and sync emails, should get rid of the usernames under attachments.

Reference:

- Mail Archives
- Upload Files
- Scheduled Jobs

Let the community know your thoughts on this!