I would like to setup a queue in JSD to specifically view tickets from a specific organisation. I have attempted to do this in Basic but I need to create in Advance.
Please can you provide the JQL statement that i need to create please.
In advanced you should able to type
Organization = "Organization Name" AND status != closed
I just added that last part if you don't want open and closed tickets in the same queue. This should work I have not tested it.
perfect thanks
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