nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

User login issue

Sujata_33hzs9

In our JIRA application user authentication is happening through LDAP.But for two users we are facing login issues.These user ids were created earlier but from last one month they didn't logged in to system.Now when they are trying to login to JIRA it fails .

As a first level approach we have checked user details in LDAP, everything seems ok. At JIRA end they have to use their LDAP credentials to login userid and pwd. I have checked both ids (LDAP and JIRA) are same.

Both users tried with reset password option in JIRA as they were not knowing abt this LDAP. In DB i can see some string{SHA} appended in credentail column in cw_user table.

Not able to understand what is going wrong.

Accepted answers

All comments

Moses Thomas_08kyb0

@SujataYou should reset password in LDAP and then try to login to JIRA.

Under the condition that your LDAP setting with Jira is Ok. it should work.

Michael Kelly [Praecipio]

Assuming their workstation uses the same credentials from ldap, I would suspect that the issue is with Jira and not the user directory. I would start by searching their username in the catalina.out and atlassian-jira.log log files.

grep ERROR /path/to/catalina.out | grep username | less

Use the error message, if found, to find the root cause.

Sujata_33hzs9

Hi Michale,

Thanks. I have checked not found any issue at JIRA end.

Actually these users were there earlier in Active Directory and accordingly we have created them in JIRA. They have created issues in JIRA. But suddenly they were unable to access JIRA .

We checked with AD team and get to know that these users does not exist in Active Directory. Not sure with the exact reason. Now they have recreated the same users in AD.

In JIRA i can see those users are active users. It is failing at authentication level.

Any other view will he helpful

Thanks,

Sujata

Sujata_33hzs9

Will check.

Actually rest of the users are able to access JIRA. Issues is with these two users.

These ID were recreated in AD.

Moses Thomas_08kyb0

@SujataIf they are recreated with same user_names, just reset password in AD and log in to Jira

Sujata_33hzs9

I have reset user password but its still not working.

Error log:

'XXXXXX tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
The user 'XXXXX' has FAILED authentication.