nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom field in email shows in 1 line when using HTML

orenkatz

Hi,

When using HTML email notification the custom filed that I added shows in 1 line, for example:

1. oren
2. test

Will be shown has:

1.oren 2.test

How can I fix it?

I'm using this to show the text:

$issue.getCustomFieldValue("customfield_13188")

Thanks,

Oren.

Accepted answers

Renjith Pillai

Just try the following (I have not tried it myself):

$textUtils.htmlEncode($issue.getCustomFieldValue("customfield_13188"))

And may be use $textUtils.hyperlink as well

All comments

MatthewC

you've marked your question as being an OnDemand query but that is a restricted function in OnDemand?

http://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand#RestrictedFunctionsinAtlassianOnDemand-JIRA

The procedure for customising email content sent in notification messages requires editing Velocity files within the JIRA webapp. This makes it a special case of "customising source files". See JST-1791 and JRA-7266 for feature requests to allow customisation of email contents through the web UI.

Email will do one line for field, that is their expected behaviour.

where are you using $issue.getCustomFieldValue("customfield_13188")?

orenkatz

Sorry I ment On Premise - installed on my server.

I'm editing issuecreated.vm under classes/templates/email/html

You can see in the pic I've added "Root Cause" but it should be:

"
Root Cause: dsad
fgghhg
123
oren
"

and not:

"Root Cause: dsad fgghhg 123 oren"

Just like "Description"

Renjith Pillai

Just try the following (I have not tried it myself):

$textUtils.htmlEncode($issue.getCustomFieldValue("customfield_13188"))

And may be use $textUtils.hyperlink as well

MatthewC

This is untested but it's cut & paste from something similar, try it with caution & you will have to debug it

#if ($issue.getCustomFieldValue("customfield_13188"))
        #set ($optionList = $issue.getCustomFieldValue("customfield_13188"))
       &lt;table border="0" cellpadding="0" cellspacing="0" style="padding:0;text-align:left;width:100%;" width="100%"&gt;
        #foreach ($val in $optionList)
            &lt;tr&gt;&lt;td&gt;$val&lt;/td&gt;&lt;/tr&gt;
        #end
       &lt;/table&gt;
#end