How can I set tickets to automatically close after x amount of days of no response by the customer?

Question

Hi All, Can you please give me suggestion if no activity on the ticket after 7 days ticket will be closed by system. how we can implement in JIRA.

sindhu samineni · Answer

we are using Automation lite for jira plugin

Raynard Rhodes · Answer

Do you use any Automation plugin?

Danyal Iqbal · Answer

Write an external webservice to transition and comment all isues with updated>=startofWeek() or a similar criteria in the JQL and execute it everyday after/before work hours. Check out JRJC  for working less painfully with the REST API.

Experience has shown that an external webservice with a log_archive is the right choice for this use case.