Converting Service Desk Customers to Confluence Users creating a role not assigned error

Question

We originally starting using service desk internally for our team to submit their hardware requests and issues.  We added confluence after the fact and now, every time we migrate a customer only to be a confluence user we get an SSO error for the user to be able to sign in either confluence or service desk.  The error is "the user is not assigned a role" in the application.  Any suggestions?

unknown · Answer

Nevermind.  It was an internal setting issue with AD.

Angélica Luz · Answer

Hi Brittany,

Just for us to better understand and help you with this issue, can you please send us a screenshot of the error?

Are this customers being converted to see Confluence pages without a license or are you converting them and adding a license to their profiles?

If you want them to see Confluence pages without a license, are they being added to the "Service Desk Customers" role in the SD project?

Regards,
Angélica