nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot copy paste images from Jira Issue Description to Jira Issue Description

Philippe Grégoire_wtdo99

Hi,

The copy-paste image functionality works fine when using, for example, the Windows Snipping Tool to do the Copy part of the operation, then Pasting the image within a Jira Server 7.7.1 issue description.

However, when I try selecting a Description which contains images, copying, then pasting in the Description of another Jira issue, everything looks right until I hit the Save button.

The images then get replaced by an Image Not found icon.

I have looked at the resolved issues in subsequent versions but have not seen anything.
For now, the workaround is using said Snipping Tool for the images.

Can anybody help out with this issue?

Regards

Accepted answers

All comments

Simple Tyler

Hey Philippe,

When you have an issue on an issue does the file show up under the "Attachments" section of the ticket?

If so that would be the reason your issues aren't appearing as you have to attach the actual file to the new ticket as well.

Hope this helps,

Tyler

Philippe Grégoire_wtdo99

Hello Tyler,

no they do not show up. I know this is the issue, however Jira does automatically create the attachment when I do the scenario from Snipping Tool so it would be nice if it did the same on a Jira to Jira scenario.

Simple Tyler

If you're copying the Description from the issue could you just clone the issue?

That may bring over the attachment as well.

Philippe Grégoire_wtdo99

For now the workaround is:

Copy text block
Paste text block
Snip image
Paste image
Repeat

And I'd like it to be:

Copy text block and images
Paste

The thing is that our workflow involves feature issues which have links and content that get kept up to date as improvements upon them get delivered so the clone workflow doesn't work either.

Matthew_shchls

I'm also seeing this issue. When I copy & paste from an Outlook email, the text pastes fine with its formatting, however the images are all missing. I then have to add each image separately by clicking the individual image within the email, copying, and pasting in the desired location in the Jira card. And when I paste the individual image as described, the "Preview unavailable" image placeholder suddenly appears above the image I just pasted:

Jason Cantrell

This should work, but doesn't:

In outlook or email editor:

Copy email with bullets, text and graphics.

In JIRA "reply to customer"

Paste (which includes all bullets, text and graphics)

What I must do:

Copy email with bullets, text and graphics.

In JIRA "reply to customer"

Paste (which includes all bullets and text) but NO GRAPHICS

In outlook or email editor:

Find 1st graphic

In JIRA "reply to customer"

Hunt and peck to find exact spot where 1st graphic goes
Paste 1st single graphic

In outlook or email editor:

Find 2nd graphic

In JIRA "reply to customer"

Hunt and peck to find exact spot where 2nd graphic goes
Paste 2nd single graphic

In outlook or email editor:

Find 3rd graphic

In JIRA "reply to customer"

Hunt and peck to find exact spot where 3rd graphic goes
Paste 3rd single graphic

Keep going until all graphics are found and pasted in the spot they reside.

Atlassian development: if you got annoyed and found it tedious at reading through this simple example IMAGINE how frustrating this is for a user of this product for every email, word document paste or copy that has graphics?

Please fix this.

Amanda Coughlin

If you create an automation rule you can select the field to copy description and attachment and that worked for me as a quick workaround.

Francisco Paiva Knebel

Thanks for this, it's a quick fix, but it didn't 100% solve the issue for me.
The image preview in the new work item still doesn't work; I assume this is because Jira still handles the attachment links by pointing to the attachment ID, which is only reachable when viewing the original issue.

But this is enough to at least have the attachments from the original issue in the new issue.

Considering the age from this thread and no other fixes, this can be a good quick solution.
Permanent solution until Jira handles this on their side:

depends on an external script creating the new issue
after issue creation reading the content from the description
reading the attachment IDs from the original and new issues
match attachments between both issues
update the new description attachment IDs to the IDs from the new issue

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server