JIRA permissions

Anthony Eghobor

Hello, could you help by advising?. I have a user who tried to do two things in someone else's epic ticket.

1. create a sub task 

2. attach an attachment.

She got permissions error saying she does not have permissions to do so. She is a member of the  <project>-users group which is then assigned to the JIRA Users role. In the permission scheme, the Users role is in the following permission schemes

PROJECT PERMISSIONS

-browse projects

-view-read-only-workflow

 

ISSUE PERMISSIONS

-Create Issues

-Link Issues

-Schedule Issues

 

COMMENTS PERMISSIONS

-Add comments

-Edit Own Comments

 

ATTACHMENT PERMISSIONS

-Create Attachments

 

TIME TRACKING PERMISSIONS

-Edit Own Worklogs

 

Not sure why she cannot add attachments to tickets that is nor hers and also not being able to create sub-tasks to the ticket. 

Could you help me with ideas?

 

Thanks

Anthony

Ignacio Pulgar

Subtasks cannot be created with an Epic as a direct parent, but you may create it as a child of any other standard issue types. Said standard issue type can belong to the epic.

Regarding attachments, there are many possible causes, including but not limited to:

• Lack of Create Attachments permission in the project which contains the issue.
• The file is bigger than the maximum attachment size set on your instance.
• A workflow property prevents the user from adding attachments.
• Network problems.