Hello,
Our client has a requirement that they need fields like "Monitoring", Analysis" etc.
The purpose is to find out how many hours do individual resources spend in "Monitoring", "Analyzing" ... the issue mentioned in JIRA tickets.
For Example,
There are three people "First", "Second" and "Third".
"First" logs a total of 6 hours in the time spent field, "Second" logs 7 hours in that and "Third" logs 10 hours in the time spent field.
So we have a data of 23 hours logged in the ticket and we know which user has logged how many hours.
Now,
"First" puts 4 hours in "Monitoring" and 2 hours in "Analysis"
"Second" puts 4 hours in "Monitoring" and 3 hours in "Analysis"
"Third" puts 6 hours in "Monitoring" and 4 hours in "Analysis"
So for that we can create a scripted field which will sum the values added in "Monitoring" and "Analysis" in a ticket and we get,
"Total Time Taken for Analysis"= 14 hours
"Total Time Taken for Monitoring"= 9 hours
So until now everything is ok,
But the challenge is how to find out (preferably in a report) that How many hours did "First", "Second" and "Third" individually put in "Monitoring" and in "Analysis".
They need a report which tells how much time did a single user spent in "Monitoring", "Analysis" etc.
We can see the values entered by user in History, so we can manually check that and make a report on every ticket, but that won't be feasible for hundreds of tickets at once.
(Sorry for such long explanation of the requirement.)
Thank You,
Manish
